Resume

Specialist, Applications & Web Systems, The Nelson-Atkins Museum of Art

Kansas City, MO | July 2014 – June 2019

  • Lead technical support on alpha/beta testing of local implementation of “Quire”, an online publication application under development by The Getty Museum, Detour geo-map mobile tour guide, and Culture Connect interactive development application
  • System support in a Windows Active Directory environment for PCs and Macs
  • Hardware support on Mac computers and iOS devices
  • Lead administrator for purchase, installation and license management of Adobe Acrobat and Creative Cloud suite
  • Wrote numerous “how-to” documents to assist non-technical users with IT-related functions
  • Development with WordPress CMS and numerous wireframes including Foundation and Bootstrap utilizing HTML5, CSS3 and JavaScript
  • Support lead for all Mac/Apple hardware and software within the museum including Apple Servers, Macs, iOS devices

Associate Editor | Web Site Content and Social Media Manager, USA On Race

Kansas City, MO | August 2012 – December 2014

  • Copyedited and posted articles and images for usaonrace.com
  • Trained others to edit copy and post articles using a Drupal CMS interface
  • Managed social media accounts on Facebook and Twitter

At-Home AppleCare Advisor | CPU Phone/Chat Support, Apple, Inc. | Kansas City, MO | November 2012 – October 2013

  • Provided remote customer service support for Apple computers, wireless devices and software
  • Assisted customers in setup, operation, troubleshooting and repair of Apple computers, iOS devices, wireless networking equipment and software
  • Created presentations providing administrative and technical support for team members
  • Supported new hires in technical and procedural etiquette and best-practices

Interactive Web Developer | Graphic Designer, BOLD Internet Solutions

Merriam, KS | August 2008 – August 2012

  • Designed, maintained, and updated customer web sites using a range of numerous applications, as well as Drupal and WordPress CMSs
  • Created custom web sites using modern web standards
  • Maintained and tested multiple HTML email campaigns, maximizing client’s ability to reach potential customers
  • Collaborated extensively with other designers, programmers, and client representatives at all phases of site implementation and maintenance
  • Wrote tutorials, provided help-desk support, and trained clients to operate Drupal user-interfaces and Adobe Contribute
  • Email campaign marketing experience using Campaign Monitor

Interactive Web Developer | System Administrator, Information Specialist University of Kansas

Lawrence, KS | December 1998 – January 2008

  • Webmaster and designer for numerous Office of Research and Graduate Studies websites, including the Explore Research Magazine, Office of Research and Graduate Studies, Business and Industry Outreach, Office of Research Integrity and the KU Distinguished Professors
  • Provided desktop support for Windows and Mac workstations
  • Maintained strict adherence to Section 508 Accessibility Requirements

Education

BA in History | University of Kansas | Lawrence, KS | 1995, Minored in Creative Writing and Painting/Graphic Design

Graduate courses in Journalism | University of Kansas |Lawrence, KS | 2006-2007
Multimedia Editing, Multimedia Writing and Production, First Amendment and Society, History of Journalism and Mass Communication, Directed Studies in Journalism

Additional Experience

History of American Journalismhttp://bit.ly/PflH7X – Designed site, edited existing copy and contributed new written and visual content as part of a Master’s project in journalism at the University of Kansas

Voice Actor demohttps://drive.google.com/open?id=1u7i7Eb1y25j06AWxqeSdAlE9vAEOo8Jp

EMU Theatre (Lawrence, Kansas) – Volunteered as an actor, set designer, producer, writer and web developer for an all-volunteer theatre company. Also acted and provided technical support for Theatre Lawrence. 2004-2010.

Disc Jockey at KJHK – college radio station at the University of Kansas. January-August, 2007